Family-operated · locally rootedFree initial estimates available

Frequently asked questions

Answers, without the fine-print feeling.

Browse cleaning, meal-service, booking, payment, consultation, and service-area answers before you request care.

Good to know

Clear before we begin.

These answers help you prepare. Your signed service agreement and accepted written plan control the details of your appointment.

Still have a question? Ask Mama Ravens →

Cleaning

Will every requested task be finished in one visit?+

Your appointment follows the accepted written estimate and priority list. We begin with the areas most important to you and work carefully within the scheduled time. Added tasks or time require approval and may change the final price.

What does the Essential Home Clean minimum include?+

Essential Home Clean starts at $135. Final pricing depends on home size, condition, and requested add-ons. We confirm the exact scope and price in your written estimate before booking.

What should I do before cleaning day?+

Secure cash, jewelry, medications, documents, firearms, collectibles, and irreplaceable items. Please also identify delicate surfaces, pre-existing damage, pets, access instructions, and any household safety concerns.

What work is outside your service boundary?+

Mama Ravens does not provide childcare, personal care, nursing, medication administration, mold or pest remediation, biohazard or crime-scene cleanup, or transportation. We may pause or decline work when conditions are unsafe.

Meal services

Can you work with food allergies or dietary needs?+

Tell us about all allergies, intolerances, religious restrictions, texture needs, and written medical dietary instructions before booking. Because food is prepared in a household kitchen, an allergen-free environment cannot be guaranteed. A menu may be declined when cross-contact risk cannot be managed safely.

Are groceries included in meal-service pricing?+

Groceries are separate unless your written package specifically says otherwise. Your grocery list, budget, substitutions, and advance grocery funds are approved before shopping or cooking begins.

Booking & payment

Is an estimate free?+

Yes. Free initial estimates are available using the details you provide about your home, room and bathroom count, requested services, condition, and photos when helpful. An in-home consultation is optional and costs $35; that fee may be credited toward a booked service of $200 or more.

How is recurring cleaning priced?+

Monthly service saves 5%, biweekly service saves 10%, and weekly service saves 15%. Your written estimate confirms the service price, eligible savings, and any first-clean requirements. Ask about combining offers before booking.

Is my appointment confirmed when I submit the form?+

No. The form starts your request. Mama Ravens reviews the details, follows up as needed, and confirms the appointment only after you approve the written scope, timing, and price.

How is payment handled?+

Your available payment options, amount, and due date are confirmed before service. Please never place payment-card information, alarm codes, or other sensitive information in the request form.

Do you serve locations outside Alturas?+

Some surrounding and longer-distance locations may be accepted by request. Travel outside the standard service area is quoted individually based on location, timing, and the service requested.

Not seeing your question?Tell us what you need to know.
Use the request formCall or text 530-708-2553Email Mama Ravens